Q13. How many types of customers are there?
Ans: There are 3 types of customers.
a. Irritating customer - They are always shouting, screaming, aggressive and are never ready to understand or accept anything.
b. Neutral customers - They are always cool, calm and will give respect.
c. Passive customers - They are always confusing, will waste time but still wont understand.
*Behaviour of Customers* : There are 3 types of typical customer behaviour.
1. Aggressive - Better you lose, I win.
2. Assertive - You win, I win.
3. Passive - You win, I lose.
