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REQUIREMENTS OF CALL CENTRE JOB
Want to work in a Call Centre or planning to? Then here's a completely FREE short handy guide with useful information about the BPO Industry.( Business Process Outsourcing )
Call Centre - What it is! What are the usual call centre interview questions! How to prepare for it and also a sneak peek at a ( FRAUD) Call centre interview/calling script.
CAUTION : Do not waste your money anywhere.Don't fall into any trap. Read this free guide and increase your knowledge. Never go for fake call centres interviews ( there are plenty of fake call centres who gives advertisement of job vacancies in newspapers regularly ), they simply want to grab your money. Avoid them. Even if you go unknowingly, the moment they ask for any kind of registration fee or money of any sort make a bolt. Instead go to only reputed and registered ones.
Genuine ones will never ask for any money - remember that!
If you want to work in a Call Centre and be good at it, you've got to have the following skills :
1. Confidence - You must know what your job is, and your ability to do it till the end and not be confused. It requires comfort and full confidence on your part that - Yes! I can do it.
2. Good Communication skill - You must be able to convince the customer by what you say about your product. Be clear and precise in what you say and also be prepared to answer any queries promptly. You must be able to sell your ideas through your communication skill.
3. Listening Skill - This is very important. Show interest in what your customer is saying. That will instantly build a rapport and make the customer feel comfortable with you. However, do not encourage chit-chat. If the conversation is drifting away, be polite, cut it short to the topic, but allow the customer to speak.
4. Patience - People have different moods and characteristics. Don't ever loose your patience if you are dealing with a particularly 'loud' customer. Never be rude even if that person is rude towards you. Remember always that he is your customer ( potential or existing ) first, and building a good rapport with the customer is vital to your company's good will and reputation.
5. Hospitality - Give your customer the VIP feel. Make them feel important and comfortable with warm and courteous behaviour. It works to a great extent. However, do not indulge in flattery.
6. Attitude - Never show off or behave like a prick towards your customer. It can really put them off. Be polite and humble over all. Humility speaks abundance of both your and your company's maturity and reliability.